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For Companies At a Glance
- Tasks: Welcome clients and pets, manage appointments, and handle payments with a smile.
- Company: Join Medivet, a leading veterinary care provider with a caring culture.
- Benefits: Health cash plan, life assurance, 5 weeks' leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great customer service skills and a love for animals are essential.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Calling all animal lovers! Do you love spending time with animals as much as you do with customers?
This is an opportunity to make a real difference to every pet and every client — yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments. You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.
40 hours a week and some weekends based at New Cross.
If this sounds like you, click Apply — our friendly team is looking forward to meeting you!
Key Benefits
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other — we really want to make a positive difference through every interaction we have.
In this role you will:
- Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills and Experience
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible
Desirable
- Previous veterinary receptionist experience.
- Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
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Client Care Assistant employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medivet. Understand their values and what makes them tick. This way, you can show how your passion for animal care aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your client care skills and love for animals.
✨Tip Number 3
Show your personality! During the interview, let your genuine love for animals shine through. Share personal stories that highlight your experience and connection with pets and clients — it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is always a plus in client care roles.
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Show Your Passion for Animals: When you're writing your application, let your love for animals shine through! Share any experiences you've had with pets or in animal care, as this will resonate with us and show that you're a great fit for the role.
Highlight Your Customer Skills: Since you'll be the first face our clients see, it's crucial to showcase your customer service skills. Mention any relevant experience where you’ve provided exceptional service, especially in high-pressure situations.
Be Organised and Detail-Oriented: We need someone who can juggle multiple tasks smoothly. In your application, give examples of how you've managed appointments or handled administrative duties effectively in the past.
Apply Through Our Website: Make sure to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Medivet.
How to prepare for a job interview at Medivet
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds or pet care tips can show your genuine love for animals, which is a big plus for this role.
✨Show Off Your Customer Skills
Prepare examples of how you've handled customer interactions in the past. Think about times when you’ve gone above and beyond to help someone, especially in stressful situations. This will highlight your ability to stay calm and friendly under pressure.
✨Get Familiar with the Role
Read through the job description again and think about how your skills match the responsibilities. Be ready to discuss how you would manage appointments, handle payments, and ensure a welcoming environment for clients.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how they handle emergencies. It shows you're genuinely interested in the role and the company.
