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For Companies At a Glance
- Tasks: Provide exceptional client care and manage reception duties in a supportive team environment.
- Company: Join a caring veterinary practice that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
- Other info: Flexible hours and opportunities for personal growth in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assisstant employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assisstant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle pressure. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or team dynamics. It shows you're genuinely interested and helps you figure out if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch that many candidates overlook!
We think you need these skills to ace Client Care Assisstant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re passionate about client care.
Tailor Your Application: Make sure to tailor your application to the Client Care Assistant role. Highlight your relevant experience, especially any previous veterinary receptionist work, and how it aligns with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Assistant role. Familiarise yourself with the key responsibilities like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
Since this role is all about client-facing care, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you’ve gone above and beyond for a client or handled a difficult situation with grace.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and prioritise tasks. Prepare by thinking of scenarios where you had to manage multiple responsibilities at once, especially in a busy environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the practice and helps you determine if it’s the right fit for you.
