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- Tasks: Welcome clients and pets, manage appointments, and handle payments with a smile.
- Company: Join Medivet, a leading veterinary care provider with a caring community.
- Benefits: Health cash plan, life assurance, 5 weeks annual leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great customer service skills and a love for animals are essential.
- Other info: Flexible hours, supportive team, and opportunities for growth in a dynamic environment.
The predicted salary is between 13 - 16 £ per hour.
Calling all animal lovers! Do you love spending time with animals as much as you do with customers? This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all.
As well as looking after the reception area and ensuring a great welcome for our clients, you'll be handling payments, processing repeat prescription requests and managing appointments. You'll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.
22.5 hours a week working at the Peterborough Welland Road practice, Monday to Friday 14:30 - 19:00. 1:3 Saturdays based at the Bretton practice 08:30 - 14:00 and some Bank Holidays.
If this sounds like you, click Apply – our friendly team is looking forward to meeting you!
Key Benefits- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 5 weeks' annual leave plus Bank Holidays, rising to 6 weeks with length of service.
- An additional 'Day for You', a paid day's leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In This Role You Will- Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience.
- Trustworthy and responsible.
- Previous veterinary receptionist experience.
- Social media/website content management.
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We're proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients.
Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
Veterinary Receptionist in Cambridge employer: Medivet
Contact Detail:
Medivet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Cambridge
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Medivet and its values. This way, you can show off your passion for animal care and how you align with their mission during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and love for animals.
✨Tip Number 3
Show your personality! When you meet the team, let your genuine love for animals shine through. Share stories about your experiences with pets or customer service to create a connection with the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind!
We think you need these skills to ace Veterinary Receptionist in Cambridge
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in animal care, as this will resonate with us and show that you're the perfect fit for our team.
Highlight Your Customer Skills: Since you'll be the first face our clients see, it's crucial to showcase your customer service skills. Mention any previous roles where you've excelled in client interactions, and don't forget to include examples of how you stayed calm under pressure!
Be Organised and Detail-Oriented: We need someone who can juggle multiple tasks efficiently. In your application, emphasise your organisational skills and provide examples of how you've managed appointments or handled administrative duties in the past.
Apply Through Our Website: Ready to join our friendly team? Make sure to apply through our website for a smooth application process. We can't wait to meet you and see how you can contribute to our mission of exceptional care!
How to prepare for a job interview at Medivet
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even fun facts can show your genuine love for animals and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to stay calm under pressure and how you’ve built positive relationships with clients. This is key for a role that involves direct client interaction.
✨Practice Reception Duties
Familiarise yourself with typical reception tasks like managing appointments and handling payments. You might even want to role-play these scenarios with a friend to feel more confident during the interview.
✨Be Organised and Punctual
Demonstrate your organisational skills by arriving early and bringing all necessary documents. Mention any systems or tools you’ve used to keep things running smoothly in previous roles, as this will resonate well with the team at Medivet.
