At a Glance
- Tasks: Welcome clients, manage appointments, and provide exceptional care in a supportive team.
- Company: Join Medivet Welling, a busy practice dedicated to high standards of patient care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Participate in a weekend rota and work alongside a multidisciplinary team.
- Why this job: Make a real difference in client care while developing your skills in a collaborative environment.
- Qualifications: Reception skills, numeracy, and a passion for providing excellent client service.
The predicted salary is between 20250 - 24750 £ per year.
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
As part of the rota, this role will require participation in a 1 in 4 weekend rotation, along with a fair share of Bank Holiday cover at our 24-hour Medivet Dartford Hospital, providing opportunities to work alongside a larger multidisciplinary team and support the delivery of continuous patient care.
You're skilled at providing exceptional client facing care, with excellent reception skills.
You'll have good numeracy skills, with experience of using online appointment booking systems.
You're a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn.
Previous veterinary receptionist experience is desirable.
Medivet Welling is a busy and welcoming first opinion practice serving the local community in South East London.
The clinic is led by Lead Veterinary Surgeon Davide and supported by a close-knit team comprising two Registered Veterinary Nurses, one Veterinary Care Assistant, and one Client Care Assistant.
The practice prides itself on delivering high standards of patient care and exceptional client service, fostering a collaborative and supportive environment where team members can thrive and develop their skills.
Your career means more than a rota and a job title, that's why we offer: Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks' annual leave plus Bank Holidays, rising with length of service
- Extra 'Day for You', a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
- #J-18808-Ljbffr
Client Care Assistant in London employer: Medivet View All Jobs
Medivet Welling is an exceptional employer that prioritises the well-being and professional growth of its team members. With a strong focus on delivering high standards of patient care, employees benefit from a supportive work culture, generous annual leave, and unique perks such as a Health Cash Plan and additional paid days off. Working in a collaborative environment alongside a dedicated multidisciplinary team, you will have the opportunity to make a meaningful impact in the local community while developing your skills in a thriving practice.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medivet View All Jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medivet View All Jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medivet View All Jobs:Your cover letter is your chance to shine! Tell us why you want to work at Medivet View All Jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medivet View All Jobs!
How to prepare for a job interview at Medivet View All Jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
