At a Glance
- Tasks: Be the friendly face of our practice, helping clients and their pets with care and support.
- Company: Join a compassionate veterinary team dedicated to exceptional client service.
- Benefits: Enjoy health plans, life assurance, generous leave, and discounts on services.
- Other info: Flexible hours and a supportive team environment for your growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and a passion for animal care are essential.
The predicted salary is between 24000 - 30000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Qualifications & Skills
- You are skilled at providing exceptional client facing care, with excellent reception skills.
- You'll have good numeracy skills, with experience of using online appointment booking systems.
- You're a team player who wants to make a real difference in a practice that values and supports you.
- We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn.
- Previous veterinary receptionist experience is desirable.
Your career means more than a rota and a job title, that's why we offer:
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks' annual leave plus Bank Holidays, rising with length of service
- Extra 'Day for You', a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
Client Care Specialist (Reception & Vet Support) employer: Medivet View All Jobs
At Medivet, we pride ourselves on being an exceptional employer, offering a supportive work culture where every team member is valued and encouraged to grow. As a Client Care Specialist, you will enjoy a range of benefits including a Health Cash Plan from day one, generous annual leave, and unique perks like an extra 'Day for You' to prioritise your wellbeing. Join us in a fulfilling role that not only allows you to make a real difference in the lives of our clients and their pets but also provides ample opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Specialist (Reception & Vet Support)
✨Tip Number 1
Make sure to research the company before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in being part of their client care mission.
✨Tip Number 2
Practice your communication skills! As a Client Care Specialist, you'll be the first point of contact, so role-play common scenarios with a friend to boost your confidence and ensure you can handle client queries smoothly.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in previous roles. This will highlight your ability to work well within a supportive team, which is key for this position.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Care Specialist (Reception & Vet Support)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Client Care Specialist.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in client care and reception duties. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforwardness, especially when it comes to managing busy schedules!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet View All Jobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Specialist. Familiarise yourself with tasks like managing appointment diaries and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact, your ability to connect with clients is crucial. Prepare examples of how you've provided exceptional client care in the past. Think about situations where you’ve triaged urgent requests or handled difficult conversations with grace.
✨Demonstrate Team Spirit
This role requires collaboration with colleagues, so be ready to discuss how you work within a team. Share experiences where you’ve supported teammates or contributed to a positive work environment. Highlight your flexibility and willingness to learn from others.
✨Stay Calm Under Pressure
Given the fast-paced nature of a veterinary practice, it’s important to show that you can remain composed during busy times. Prepare to discuss how you manage stress and prioritise tasks, especially when dealing with emergency appointments or high call volumes.
