At a Glance
- Tasks: Be the friendly face of our practice, providing exceptional care and support to clients and patients.
- Company: Join a caring veterinary team that values your contributions and supports your growth.
- Benefits: Enjoy health plans, life assurance, generous leave, and discounts on services.
- Other info: Flexible hours and opportunities for personal development await you!
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Exceptional client care skills and experience with appointment systems are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Qualifications & Skills
- You are skilled at providing exceptional client facing care, with excellent reception skills.
- You'll have good numeracy skills, with experience of using online appointment booking systems.
- You're a team player who wants to make a real difference in a practice that values and supports you.
- We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn.
- Previous veterinary receptionist experience is desirable.
Your career means more than a rota and a job title, that's why we offer:
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks' annual leave plus Bank Holidays, rising with length of service
- Extra 'Day for You', a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
Client Care Assistant (CCA) employer: Medivet View All Jobs
As a Client Care Assistant at our practice, you will join a compassionate and dedicated team that prioritises exceptional client care and employee wellbeing. With benefits such as a Health Cash Plan from day one, generous annual leave, and opportunities for personal growth, we foster a supportive work culture where your contributions are valued. Located in a vibrant community, we offer a unique chance to make a meaningful impact while enjoying a fulfilling career in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (CCA)
✨Tip Number 1
Make sure you know the ins and outs of the Client Care Assistant role. Research the company and understand their values, especially around client care. This will help you connect with the interviewers and show them you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a CCA, you'll be the first point of contact, so being able to convey information clearly and warmly is key. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the application process and what it’s like to work there. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
When you apply, do it through our website! It shows you're serious about the position and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Care Assistant (CCA)
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in their experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with online appointment systems. We want to see how you fit into our team!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet View All Jobs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing appointment diaries and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your exceptional client-facing skills. Prepare examples from your past experiences where you've successfully managed client interactions, especially in high-pressure situations.
✨Demonstrate Team Spirit
This role requires collaboration within a supportive team. Be ready to discuss how you've worked effectively with others in previous jobs. Share specific instances where your teamwork made a positive impact on client care or practice efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as how you'd handle an emergency appointment or a difficult client. Think through potential scenarios and how you would respond, showcasing your ability to remain calm and flexible under pressure.
