At a Glance
- Tasks: Lead digital transformation projects and enhance customer experience for pet owners.
- Company: Join Medivet, a people-first team dedicated to improving pet care.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Make a real impact in a collaborative environment focused on animal care.
- Why this job: Shape the future of digital experiences for millions of pet owners.
- Qualifications: Experience in digital transformation, CRM platforms, and stakeholder management.
The predicted salary is between 60000 - 80000 £ per year.
- What You’ll Be Doing
- Leading client‑side delivery, ensuring our digital roadmap across CRM, website and future digital programmes is delivered effectively.
- Mobilising and aligning stakeholders across the business around clear priorities, outcomes, and ways of working.
- Establishing programme governance, including Steer Co, working groups, RAID management, integrated planning and reporting.
- Managing delivery partners—including our systems integrator—to ensure milestones, dependencies and expectations are met.
- Owning programme scope, timelines, budget oversight and benefits tracking.
- Embedding change management from day one, ensuring clinics and teams are ready, trained and supported.
- Mapping and optimising the full pet‑owner journey across acquisition, onboarding, retention and reactivation.
- Championing a customer‑first, insight‑led approach to experience design.
- Acting as a senior integrator across Marketing, IT, Digital, Operations and Clinics, influencing at all levels including Ex Co.
- Ensuring all programmes have clear KPIs and a test‑and‑learn culture.
- Implementing best‑practice programme management frameworks and robust reporting.
- Proactively identifying and managing risks, issues and dependencies, escalating where needed with clear recommendations.
- What We’re Looking For
- Proven experience leading large‑scale digital transformation programmes (CRM, website).
- Experience with CRM platforms (ideally Microsoft Dynamics 365) and CMS platforms (ideally Optimizely).
- Strong background in customer experience transformation and multi‑system integration.
- Excellent stakeholder management and influencing skills at senior level.
- Strong commercial acumen with a track record of delivering measurable business impact.
- Expertise in Agile, waterfall or hybrid programme delivery.
- Experience working in complex, multi‑site or multi‑location environments (retail, healthcare, hospitality).
- Experience in healthcare, veterinary or regulated environments is desirable.
- Knowledge of CDPs, data warehousing and analytics tools (GA4, Power BI) would be helpful for this role
- Why Medivet
You’ll play a defining role in shaping the future of Medivet’s digital experience—improving how millions of pet owners interact with us and how our clinics deliver care.
You'll work with a collaborative, people‑first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.
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StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager - Digital Transformation & Customer Experience in Watford
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Programme Manager - Digital Transformation & Customer Experience at Medivet & Partners!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Medivet & Partners or be willing to refer you for that Programme Manager - Digital Transformation & Customer Experience position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Medivet & Partners who’s on the lookout for their next Programme Manager - Digital Transformation & Customer Experience star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Programme Manager - Digital Transformation & Customer Experience role at Medivet & Partners!
We think you need these skills to ace Programme Manager - Digital Transformation & Customer Experience in Watford
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Medivet & Partners. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Medivet & Partners
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Medivet & Partners. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
