At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and appointments.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a dynamic team environment await you!
- Why this job: Make a real difference in clients' lives while growing your skills.
- Qualifications: Excellent reception skills and a passion for client care are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
We offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You:
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Torquay employer: Medivet & Partners
At Medivet, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises your health and wellbeing from day one. With generous benefits including a £1,500 CPD allowance, extensive annual leave, and opportunities for professional growth, you will thrive in an environment that values your contributions and fosters a passion for clinical excellence. Join us in making a meaningful difference in the lives of our clients and their pets while enjoying unique perks like relocation support and lifestyle discounts.
