At a Glance
- Tasks: Welcome clients and pets, manage appointments, and support the clinical team.
- Company: Join Medivet Bisley, a caring veterinary practice with a supportive culture.
- Benefits: Health Cash Plan, 5 weeks' leave, life assurance, and discounts on services.
- Other info: Flexible hours with opportunities for growth and a positive team atmosphere.
- Why this job: Make a real difference in pet care while developing your skills in a dynamic environment.
- Qualifications: Exceptional client care skills and experience with appointment systems.
The predicted salary is between 20000 - 25000 € per year.
At Medivet Bisley, we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits.
Responsibilities
- Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone.
- Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team.
- Handle client queries with confidence, providing accurate information or directing them to the appropriate team member.
- Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported.
- Process payments and insurance claims accurately, following Medivet procedures.
- Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly.
- Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation.
- Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets’ wellbeing.
- Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice.
- Support the Guildford practice on weekends, working 1 in 4 Saturdays.
Benefits
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
- Carry out reception duties, greeting clients on arrival, and updating records.
- Triage the impact of emergency appointments, contacting clients and rearranging as needed.
- Manage the practice diary to ensure appointment availability is optimised to team skillset.
- Answer client phone calls and manage messages.
- Ensure appointment slots are available for clients to book online.
- Process any repeat prescription order requests.
- Work collaboratively within a supportive team.
Client Care Assistant in Surrey employer: Medivet & Partners
At Medivet Bisley, we pride ourselves on fostering a supportive and collaborative work environment where our Client Care Assistants are integral to delivering exceptional veterinary care. With benefits such as a Health Cash Plan from day one, generous annual leave, and opportunities for personal growth, we ensure our team members feel valued and empowered. Join us in creating a welcoming atmosphere for both clients and their pets, while enjoying the unique advantages of working in a dedicated veterinary practice in the heart of Guildford.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Surrey
✨Tip Number 1
Make sure to research Medivet and their values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence in handling client queries and managing appointments.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when meeting the team and clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant in Surrey
Some tips for your application 🫡
Show Your Warmth:As a Client Care Assistant, you'll be the first point of contact for clients. Make sure your application reflects your friendly and professional nature. Use a warm tone in your cover letter to show that you can create a welcoming environment.
Highlight Relevant Experience:If you've got experience in client-facing roles or reception work, shout about it! Mention any specific skills you have with appointment booking systems or handling client queries, as these are key for the role.
Be Organised:Since managing appointments and maintaining a calm reception area is crucial, demonstrate your organisational skills in your application. You could mention how you’ve successfully managed multiple tasks in previous jobs.
Tailor Your Application:Make sure to tailor your CV and cover letter to the job description. Use keywords from the listing to show that you understand what Medivet is looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Medivet & Partners
✨Show Your Warmth
As a Client Care Assistant, you'll be the first point of contact for clients. Make sure to convey your friendly and welcoming nature during the interview. Practice greeting someone as if they were a client, showcasing your ability to create a calm and organised environment.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss how your skills align with managing appointments, handling queries, and supporting the clinical team. This shows that you’re not just interested in the job, but you understand what it entails.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of examples from your past experiences where you collaborated effectively with others. Share stories that highlight your ability to communicate clearly and contribute positively to a team culture.
✨Prepare for Client Scenarios
Anticipate questions about how you would handle specific client situations, such as dealing with an upset pet owner or managing a busy reception area. Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.
