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- Tasks: Provide exceptional client care and manage reception duties in a veterinary practice.
- Company: Join a supportive team at a leading veterinary practice in Peterborough.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in pet care while developing your skills in a dynamic environment.
- Qualifications: Excellent reception skills and experience with appointment booking systems preferred.
- Other info: Flexible working hours with opportunities for professional growth.
The predicted salary is between 1300 - 1800 £ per month.
What we offer
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support: Cycle to Work, Season Ticket loans, Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Working hours for this role will be Monday-Friday 2pm until 7pm. One in 8 Saturday mornings at our Peterborough Bretton branch.
Client Care Assistant - Peterborough Welland Road employer: Medivet & Partners
Contact Detail:
Medivet & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant - Peterborough Welland Road
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the practice. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle pressure. Remember, they want to see how you can make a difference in their practice!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Plus, it aligns with the client-facing role you're applying for!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant - Peterborough Welland Road
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your skills in client care and reception. We want to see how your experience aligns with what we value, so don’t hold back on showcasing your relevant background!
Showcase Your Team Spirit: We’re all about teamwork here at StudySmarter! In your application, share examples of how you’ve worked collaboratively in the past. This will help us see how you can fit into our supportive environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet & Partners
✨Know Your Stuff
Make sure you understand the role of a Client Care Assistant inside out. Familiarise yourself with the key responsibilities, like managing appointment bookings and triaging emergency appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about client-facing care, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you’ve gone above and beyond for clients or handled difficult situations calmly. This will demonstrate your ability to connect with clients and work well under pressure.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle certain situations, like an upset client or a busy reception desk. Practising these scenarios can help you articulate your thought process and show that you can prioritise effectively while remaining calm.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support their staff's wellbeing. This shows that you’re not just interested in the job, but also in being part of a supportive environment.
