At a Glance
- Tasks: Be the friendly face for clients, managing calls and appointments with care.
- Company: Join a supportive veterinary practice that values teamwork and client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible shifts with opportunities for professional development and wellbeing support.
- Why this job: Make a real difference in clients' lives while growing your career in a caring environment.
- Qualifications: Exceptional client care skills and experience with appointment systems are a must.
The predicted salary is between 24000 - 28000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. 1 in 4 weekends carried out at the Kensington 24 hour hospital also 8 hour shifts, some bank holiday shifts (usually 1-2 per year).
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant (CCA) in London employer: Medivet & Partners
As a Client Care Assistant at our Kensington 24-hour hospital, you will join a supportive and dynamic team dedicated to delivering exceptional care to clients and patients. We prioritise your wellbeing with comprehensive health benefits, generous annual leave, and unique perks like an extra paid day off just for you. Our culture fosters growth and collaboration, making it an ideal environment for those looking to make a meaningful impact in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (CCA) in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the practice. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle pressure. Remember, they want to see how you can make a real difference in their practice!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Plus, it aligns with the exceptional care vibe they’re after!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you’d be a great fit. And don’t forget, you can always apply through our website for more opportunities!
We think you need these skills to ace Client Care Assistant (CCA) in London
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in their experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your excellent reception skills. Prepare examples from your past experiences where you've successfully handled client interactions, especially under pressure. This will show that you can remain calm and professional in a busy environment.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss how you work well within a team. Share specific instances where you've contributed to a team effort or supported colleagues. This will illustrate that you're not just focused on individual success but also on the team's overall performance.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
