At a Glance
- Tasks: Provide exceptional client care and manage appointments in a busy veterinary practice.
- Company: Join a friendly and supportive team at a well-established veterinary practice.
- Benefits: Enjoy health benefits, generous annual leave, and additional paid days off.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while working in a dynamic environment.
- Qualifications: Customer service experience preferred; veterinary knowledge is a bonus.
The predicted salary is between 12 - 15 € per hour.
We are looking for a friendly and enthusiastic Client Care Assistant to join our busy and welcoming Hockley practice on a part-time basis, working 25.5 hours per week on a fixed term contract. Our Hockley branch is a well-established and supportive practice with a team of 3 vets, 6 RVNs, a VCA and CCA team, all working together to provide excellent patient and client care. The role includes a 2 in 3 Saturday morning rota, along with participation in a bank holiday rotation at our Southend 24-hour hospital. As the first point of contact for our clients, you will play a key role in delivering exceptional customer service.
Duties will include:
- Managing appointments
- Answering telephone and e-mail enquiries
- Processing payments
- Supporting the clinical team
- Helping the practice run smoothly day-to-day
We are looking for someone who is organised, compassionate and confident working in a fast-paced environment. Previous reception or customer service experience is preferred, and veterinary experience would be an advantage although not essential. This is a fantastic opportunity to become part of a friendly and supportive team within a busy first-opinion practice.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You:
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Hockley employer: Medivet & Partners
Join our vibrant Hockley practice as a Client Care Assistant, where you'll be part of a dedicated team committed to providing exceptional patient and client care. We pride ourselves on a supportive work culture that prioritises employee wellbeing, offering generous benefits such as a Health Cash Plan, 5 weeks’ annual leave, and additional paid time off for personal days. With opportunities for professional growth and a collaborative environment, this role is perfect for those looking to make a meaningful impact in the veterinary field.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Hockley
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the Hockley branch and its team. Understanding their values and how they operate will help you connect with them during your chat.
✨Tip Number 2
Show off your people skills! As a Client Care Assistant, you'll be the first point of contact for clients. Practice some scenarios where you demonstrate your customer service skills and how you handle tricky situations with a smile.
✨Tip Number 3
Be ready to talk about teamwork! This role is all about collaboration, so think of examples from your past experiences where you worked well in a team. Highlight how you can contribute to the supportive environment at the practice.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Client Care Assistant in Hockley
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for client care shine through! We want to see that you're excited about the role and ready to bring your friendly personality to our Hockley practice.
Tailor Your CV:Make sure your CV highlights any relevant experience, especially in customer service or reception roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your qualifications and experiences without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Assistant role. Familiarise yourself with the key responsibilities like managing appointments and providing exceptional customer service. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
As a Client Care Assistant, you'll be the first point of contact for clients. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm under pressure and your experience in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, and what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Dress the Part
Even though it’s a friendly practice, dressing smartly can make a great first impression. Opt for professional attire that reflects your respect for the opportunity. It shows you take the interview seriously and are ready to represent the practice well.
