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- Tasks: Be the friendly face of our practice, managing client calls and appointments with care.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a dynamic team atmosphere await you!
- Why this job: Make a real difference in clients' lives while growing your career in a caring environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Essex employer: Medivet & Partners
Contact Detail:
Medivet & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Essex
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you'll be the first point of contact, so being able to convey warmth and professionalism is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to showcase your teamwork abilities. Share examples of how you've worked collaboratively in the past, as this role values support and cooperation among colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team right from the start.
We think you need these skills to ace Client Care Assistant in Essex
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in their experience.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This helps us quickly see your qualifications and makes a great first impression.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you understand what a Client Care Assistant does. Familiarise yourself with the responsibilities listed in the job description, like managing appointments and providing exceptional client care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to demonstrate your excellent reception skills. Prepare examples from your past experiences where you've successfully handled client interactions, especially under pressure. This will highlight your ability to remain calm and professional in challenging situations.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle emergency appointments or manage a busy reception area. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support their staff's wellbeing. This shows that you’re not just interested in the job, but also in being part of a supportive environment.