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- Tasks: Provide exceptional client care and manage reception duties in a supportive team.
- Company: Join a caring veterinary practice that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while growing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
- Other info: Flexible environment with opportunities for learning and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support: Cycle to Work, Season Ticket loans, Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Colchester employer: Medivet & Partners
Contact Detail:
Medivet & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle pressure. We want to see that calm and collected side of you!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or team dynamics. It shows you’re genuinely interested and helps you figure out if this is the right place for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch that many candidates overlook!
We think you need these skills to ace Client Care Assistant in Colchester
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let your enthusiasm for providing exceptional client care shine through. We want to see how you connect with clients and make a difference in their experience.
Highlight Relevant Skills: Make sure to mention your reception skills and any experience with online appointment booking systems. We’re looking for team players who can handle pressure, so don’t forget to showcase your ability to prioritise tasks.
Tailor Your Application: Take the time to customise your application to fit the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointment bookings and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Client Care Assistant, you'll be interacting with clients regularly. Prepare examples of how you've provided exceptional client care in the past. Think about situations where you’ve remained calm under pressure or resolved conflicts effectively—these stories will highlight your suitability for the role.
✨Demonstrate Team Spirit
This position requires a collaborative approach, so be ready to discuss how you work well within a team. Share experiences where you’ve supported colleagues or contributed to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the practice supports its staff. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
