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- Tasks: Lead and support clinical teams, manage queries, and enhance client experience with compassion.
- Company: Join Medivet, a forward-thinking veterinary group dedicated to exceptional care.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Other info: Opportunity to influence meaningful change and improve the client journey.
- Why this job: Make a real impact on clinical standards and client trust in a dynamic setting.
- Qualifications: MRCVS-qualified Veterinary Surgeon with strong communication and coaching skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Flexible / Hybrid
In this role you will influence clinical standards, strengthen client trust, and support our partners and clinic teams by managing queries and issues with confidence, compassion, and professionalism.
What You’ll Be Doing
- Coach and develop partners and clinic teams in communication skills, difficult conversations, and early‑resolution strategies.
- Promote a culture of reflective learning and contribute to training materials and workshops.
- Support consistent, fair clinical decision‑making across the network, ensuring patient welfare, clinical reasoning, and client experience are all considered.
- Collaborate with clinic and network teams to ensure all decisions and responses reflect Medivet's clinical standards, values, and governance expectations.
- Lead and support escalated clinical complaints.
- Provide balanced, evidence‑based clinical insight to ensure fair and timely resolutions.
- Support audits, uphold strong clinical governance, and maintain high‑quality documentation and professionalism.
- Analyse all data to identify trends, themes, and systemic risks.
- Work with Clinical Services, Operations, and other teams to develop preventative strategies, improve the client journey, and proactively highlight areas for improvement.
What You’ll Bring
- MRCVS-qualified Veterinary Surgeon
- Strong clinical credibility and experience in small animal practice
- Demonstrable experience handling complex or escalated queries and complaints
- Ability to balance clinical objectivity with empathy and client perspective
- Strong influencing and coaching skills
- Excellent communication skills, including written responses to sensitive cases
- Experience in clinical governance, audit, or risk management would be advantageous
- Experience working across multi‑site veterinary groups is desirable
Why join Medivet?
At Medivet, we’re committed to delivering exceptional care for our patients and clients—and supporting our people to thrive. In this role, you’ll have the opportunity to shape how we learn from feedback, strengthen clinical standards, and build trust across our communities. You’ll be part of a supportive, forward‑thinking Clinical Services team with opportunities to influence meaningful change.
Clinical Client Experience Lead employer: Medivet & Partners
Contact Detail:
Medivet & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Client Experience Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to clinical standards and client experience. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your expertise! Bring along examples of how you've handled complex queries or complaints in the past. This will demonstrate your strong clinical credibility and ability to balance empathy with objectivity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Clinical Client Experience Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our values and the role of Clinical Client Experience Lead.
Showcase Your Communication Skills: Since this role involves coaching and managing queries, highlight your communication skills in your written application. Use clear and concise language to demonstrate your ability to convey complex information effectively.
Emphasise Your Clinical Experience: Don’t forget to detail your clinical qualifications and experience, especially in small animal practice. We’re looking for someone with strong clinical credibility, so make sure that shines through in your application.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet & Partners
✨Know Your Clinical Standards
Before the interview, brush up on the clinical standards and values of the company. Understanding their approach to patient welfare and client experience will help you align your answers with their expectations.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached or developed teams in the past. Highlight specific situations where your communication skills made a difference, especially in difficult conversations or resolving complaints.
✨Demonstrate Empathy and Objectivity
Be ready to discuss how you balance clinical objectivity with empathy. Share experiences where you successfully managed complex queries while maintaining a compassionate approach towards clients.
✨Analyse and Present Data Insights
Familiarise yourself with data analysis related to clinical governance. Be prepared to discuss how you've identified trends or systemic risks in previous roles and how you proposed preventative strategies to improve client journeys.