At a Glance
- Tasks: Provide exceptional client care and manage reception duties in a busy environment.
- Company: Join a well-established team dedicated to client support and care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a supportive team atmosphere await you.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
The predicted salary is between 20000 - 25000 € per year.
We are seeking a 9‑month temporary Client Care Assistant to join our well‑established team. This is an ideal opportunity for someone who can hit the ground running and confidently take on a busy, client‑facing role. You will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant - PT Temporary Contract employer: Medivet & Partners
Join our dedicated team as a Client Care Assistant and experience a workplace that prioritises your wellbeing and professional growth. With generous benefits such as a Health Cash Plan, 5 weeks of annual leave, and a supportive work culture, we empower our employees to thrive in a busy, client-facing role while making a meaningful impact on the lives of our clients and colleagues. Located in a vibrant community, this position offers the chance to develop your skills in a rewarding environment where your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant - PT Temporary Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their client care journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and skills, especially those client-facing ones that are crucial for this role.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to stay calm under pressure and your flexibility. These traits are key for a busy client care assistant, so make sure they shine through in your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Client Care Assistant - PT Temporary Contract
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in a client-facing role like this.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in client care or reception roles. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your past achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to break down your skills and experiences!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is client-facing, it's crucial to highlight your communication and interpersonal skills. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. This will show that you're not just capable but also confident in dealing with clients.
✨Demonstrate Your Team Spirit
Being a team player is essential in this position. Think of instances where you've collaborated effectively with colleagues or contributed to a positive team environment. Sharing these stories will illustrate that you can work well within their established team and support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing emergency appointments or dealing with difficult clients. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will help you stand out as a candidate who can think on their feet.
