At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and appointments.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health support, and extra paid days off.
- Other info: Flexible hours, part-time role, perfect for students or those seeking balance.
- Why this job: Make a real difference in clients' lives while growing your skills.
- Qualifications: Excellent reception skills and a passion for client care are essential.
The predicted salary is between 12 - 15 € per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. 3 days per week.
Benefits
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant - Part Time employer: Medivet & Partners
As a Client Care Assistant at our practice, you will join a supportive and dynamic team dedicated to delivering exceptional care to clients and their pets. We prioritise your wellbeing with comprehensive benefits including a Health Cash Plan, generous annual leave, and additional paid time off, all while fostering a culture of growth and collaboration. Located in a vibrant community, we offer a fulfilling work environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the practice and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your soft skills! As a Client Care Assistant, you'll need to demonstrate empathy and excellent communication. Share examples from your past experiences where you've gone above and beyond for clients or colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Client Care Assistant - Part Time
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills and any experience with appointment booking systems, as these are key for the Client Care Assistant role.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your excellent communication and reception skills. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues, showing that you can remain calm under pressure.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss how you work well in a team. Share specific instances where you've contributed to a team environment, emphasising your flexibility and willingness to learn from others.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice's culture, support systems, and opportunities for growth. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
