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For Companies At a Glance
- Tasks: Provide exceptional client care and manage reception duties in a supportive team environment.
- Company: Join a caring veterinary practice that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support: Cycle to Work, Season Ticket loans, Discounts on Medivet products and services
About You
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You’ll Be Doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant employer: Medivet & Partners
Contact Detail:
Medivet & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the veterinary field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for that interview! Research the practice and think about how your skills align with their values. Be ready to share examples of how you've provided exceptional client care in the past.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your passion for animal care shine through. They want to see that you're not just skilled but also genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Client Care Assistant where client interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience, especially in client care and reception skills. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the important bits without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the specific tasks mentioned in the job description, like managing appointment bookings and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Client Care Assistant, you'll be interacting with clients regularly. Prepare examples from your past experiences where you've provided exceptional client care or resolved conflicts. Highlighting your communication skills and ability to remain calm under pressure will show that you're the right fit for their team.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss how you work well within a team. Share instances where you've supported colleagues or contributed to a positive team environment. Emphasising your flexibility and willingness to learn will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the practice and its culture. Inquire about their approach to client care or how they support their staff's wellbeing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
