At a Glance
- Tasks: Provide exceptional client care and manage health plan accounts in a busy environment.
- Company: Join a friendly team at a leading veterinary practice focused on people and animals.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real difference while working in a fast-paced, supportive environment.
- Qualifications: Strong reception skills and experience in hospitality or veterinary settings preferred.
The predicted salary is between 24000 - 30000 € per year.
We are looking for a warm, organised, and customer‑focused Client Care Assistant to join our friendly team. Experience in hospitality is an advantage, along with a strong work ethic and confidence in managing accounts. This role is primarily based at Stapleford, with flexibility required to support our Beeston practice when needed.
As a Client Care Assistant, you will be the first point of contact for client phone calls and visits, playing a vital role in delivering exceptional care and service. This is a busy and varied position requiring a calm and professional approach, including the ability to manage challenging conversations with confidence and empathy.
Responsibilities include:
- Managing health plan accounts
- Submitting insurance claims (in‑house training provided)
- Ensuring clients feel supported, informed, and cared for at every step of their journey
Key details:
- First‑line support for client calls and visits
- Management of health plan accounts and insurance claims
- Delivering outstanding care always there to clients, patients, and colleagues
- Primarily based at Stapleford, with flexibility to work at Beeston
- Saturday working: one in four, at Medivet Beeston
If you enjoy working in a fast‑paced, people‑and animal focused environment and take pride in providing excellent service, we’d love to hear from you.
Your career means more than a rota and a job title, that’s why we offer:
- Health & Wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You:
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous hospitality or veterinary receptionist experience is desirable.
What You’ll Be Doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Manage the health plan accounts
- Process any repeat prescription order requests
- Promote and manage the health plan
- Minimise debt
- Process insurance claims
- Work collaboratively within a supportive team
Client Care Assistant in Stapleford employer: Medivet & Partners
At Medivet, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Client Care Assistants. Located in Stapleford, with the flexibility to assist at our Beeston practice, we provide comprehensive health and wellbeing benefits, generous annual leave, and opportunities for personal growth within a team that values your contributions. Join us to make a meaningful impact in a fast-paced, people-and animal-focused setting where your career is nurtured and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Stapleford
✨Tip Number 1
Get to know the company! Research Medivet and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your experience in client care and hospitality effectively.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your ability to manage challenging conversations with empathy and professionalism. Share specific examples from your past experiences to demonstrate how you handle tough situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our friendly team at Medivet.
We think you need these skills to ace Client Care Assistant in Stapleford
Some tips for your application 🫡
Show Your Warmth:As a Client Care Assistant, being warm and friendly is key! Make sure your application reflects your personality. Use a conversational tone and share experiences that highlight your customer service skills.
Highlight Relevant Experience:If you've got experience in hospitality or similar roles, flaunt it! Mention specific tasks you’ve handled that relate to managing accounts or dealing with clients, as this will show us you’re ready for the role.
Be Clear and Concise:We love a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet & Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with managing health plan accounts and processing insurance claims, even if training is provided. This shows your enthusiasm and readiness to hit the ground running.
✨Showcase Your People Skills
As the first point of contact for clients, it's crucial to demonstrate your exceptional client-facing skills. Prepare examples from your past experiences in hospitality or customer service where you handled challenging conversations with empathy and professionalism. This will highlight your ability to remain calm under pressure.
✨Be Ready to Discuss Flexibility
Since the role requires flexibility between Stapleford and Beeston, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you successfully managed changing schedules or worked in different environments, showcasing your team player attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the support provided for professional development. This not only shows your interest in the role but also helps you gauge if the practice aligns with your career goals.
