At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and appointments.
- Company: Join a caring veterinary team dedicated to exceptional client service.
- Benefits: Enjoy health plans, generous leave, and discounts on services.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in pet care while developing your skills.
- Qualifications: Excellent reception skills and a passion for client care.
The predicted salary is between 10.8 - 13.2 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care.
Your career means more than a rota and a job title, that's why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks' annual leave plus Bank Holidays, rising with length of service
- Extra 'Day for You', a paid day off just for you
Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You
You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
The role consists of 26.7 hours a week, Wednesday 08:30 - 18:30, Thursday 08:30 - 17:00, Friday 08:30 - 17:00 and 1:4 Saturdays 08:30 - 13:00 based at the Pembroke practice.
What You'll Be Doing
Typically, in this role, you'll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
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Veterinary Receptionist (Client Care Assistant) - Part Time in Pembroke employer: Medivet & Partners
At Medivet & Partners, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture where every team member is valued. Our Veterinary Care Assistants benefit from ongoing training and development opportunities, ensuring personal and professional growth while making a meaningful impact in the lives of pets and their owners. Located in a busy veterinary practice, you'll thrive in an environment that prioritises exceptional care and teamwork.
