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- Tasks: Be the friendly face of our hospital, managing client interactions and supporting patient care.
- Company: Join Medivet Alder 24-Hour Hospital, a vibrant small animal practice in Liverpool.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Make a real difference in pets' lives while working in a supportive team.
- Qualifications: Excellent reception skills and a passion for client care are essential.
The predicted salary is between 20000 - 25000 ÂŁ per year.
As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care to clients, patients, and colleagues. Join Medivet Alder 24-Hour Hospital, a well-established and thriving small animal hospital in Liverpool (L12 3HG), where our passionate and experienced team is dedicated to delivering exceptional care to both patients and their owners.
Our busy 24-hour facility offers a dynamic and rewarding environment, with a varied caseload that ensures no two days are the same. Supported by modern equipment and a collaborative, team-focused culture, you'll be part of a practice that truly values compassion, efficiency, and outstanding client service. Conveniently located with excellent access to Liverpool city centre and surrounding areas, the hospital combines the energy of a vibrant urban setting with a warm, supportive workplace atmosphere.
We are currently seeking an enthusiastic and compassionate Client Care Assistant (CCA) to join our frontâofâhouse team. This fullâtime role involves working 40 hours per week MonâFri, with a shared weekend rota of 1:4 and one bank holiday shift per year. As a CCA, you will be the first point of contact for our clients, playing a vital role in creating a welcoming and reassuring experience from the moment they walk through the door. You will support the smooth dayâtoâday running of the hospital by managing appointments, handling client enquiries, coordinating admissions and discharges, and working closely with our clinical team to ensure seamless patient care.
This is a fantastic opportunity for someone who thrives in a fastâpaced environment and is passionate about delivering exceptional customer service. You'll be joining a supportive and friendly team that values teamwork, professional growth, and making a genuine difference in the lives of pets and their owners every day.
Your career means more than a rota and a job title, that's why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3x salary
- Annual leave 5 weeks' annual leave plus Bank Holidays, rising with length of service
- Extra "Day for You", a paid day off just for you
- Additional Support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You: You're skilled at providing exceptional client-facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure, and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What You'll Be Doing: Typically, in this role, you'll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Liverpool employer: Medivet & Partners
Contact Detail:
Medivet & Partners Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Care Assistant in Liverpool
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medivet Alder. Understand their values and what makes them tick. This way, you can show how your passion for client care aligns perfectly with their mission.
â¨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Think about how you can highlight your exceptional client-facing skills and experience with appointment systems. Confidence is key!
â¨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit will help you feel more confident when you walk through those doors as the first point of contact.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, itâs a great chance to reiterate why youâd be a fantastic fit for the team!
We think you need these skills to ace Client Care Assistant in Liverpool
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for animal care shine through! We want to see that you genuinely care about providing exceptional service to both pets and their owners.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client-facing roles. We love seeing how your skills align with what we do at Medivet, so donât hold back on showcasing your reception skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, weâre looking for someone who can handle a busy environment!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Medivet & Partners
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and handling client enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
â¨Showcase Your Customer Service Skills
Since this position is all about exceptional client care, be ready to share specific examples from your past experiences where you provided outstanding service. Think of situations where you went above and beyond for clients or handled difficult situations with grace.
â¨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with an upset client or managing a busy reception area. Practise your responses to these types of questions, focusing on your ability to remain calm under pressure and prioritise tasks effectively.
â¨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the practice and its culture. Ask about team dynamics, opportunities for professional growth, or how they support their staff's wellbeing. This shows you're not just interested in the job, but also in being part of their community.