Operations Support Manager: Sidcup, Bromley, Battersea

Are you diligent, curious, hard-working, and a natural problem solver? We are looking for talented individuals from any sector who bring the right skills, mindset and behaviours to make a real difference. This role plays a vital part in supporting and enabling our veterinary practices to deliver outstanding care and service to their clients and pets every single day.

This is a hands-on, field-based role (Sidcup, Bromley, Battersea regions) where you will visit your clinics regularly, building strong relationships with practice teams while supporting Branch Partners and Lead Vets with the operational and administrative aspects of running their practices. You will help ensure clinics run smoothly by providing support across areas such as scheduling, recruitment, communication, health and safety, facilities and maintenance, and general operational coordination.

As the first point of contact for operational and administrative queries, you will play a key role in freeing up clinical teams to focus on what they do best - delivering exceptional care to patients and clients. Some of our clinics provide essential weekend services, and as part of a supportive Ops Support Manager team, you will contribute to a shared weekend rota (approximately 1 in 10 weekends, including Bank Holidays) to ensure the network is always supported.

If you enjoy working with people, solving problems, and helping teams perform at their best, we would love to hear from you.

• Visit each clinic at least every two weeks, acting as the primary point of contact for Partners and Lead Vets.
• Support the cascade of key communications from the central team into clinics.
• Help clinics run effective team meetings and maintain strong internal communication.
• Support the smooth transfer of patients between hub & spoke clinics and referral centres.
• Ensure complaints are logged and resolved within 15 days, liaising with the Head of Ops Admin when needed.
• Escalate risks, issues and opportunities to the Network Partner or Network Director.
• Coordinate recruitment activity, including organising interviews and supporting hiring managers.
• Ensure new starters receive a high-quality onboarding experience.
• Build and maintain clinic rotas working closely with the Network Administrator, ensuring clinics remain fully covered and locum support is arranged when needed.
• Log and manage maintenance requests, ensuring timely resolution.
• Approve invoices promptly and check them against purchase orders, supporting clinics with any issues.

• Solid understanding of operational delivery in a veterinary, healthcare or multi-site service setting.
• Experience supporting service delivery teams across multiple locations.
• Excellent organisational and planning skills to support multiple clinics effectively.
• Strong communication and relationship-building ability with Partners, Lead Vets and support teams.
• High attention to detail in rotas, payroll and compliance documentation.
• Confidence using systems such as Workday, D365, Excel and Outlook.
• A proactive, solutions-focused mindset with strong accountability and follow-through.
• Resilience and adaptability in a busy, hands-on environment.
• Experience with rota planning, resource allocation, recruitment coordination and onboarding.
• Familiarity with Health & Safety, compliance, financial controls and inventory processes.
• An understanding of people processes and how to support teams effectively.
• A full UK driving licence for regular travel between clinics.

Why Join Medivet? You’ll be part of a supportive, forward-thinking organisation that invests in its people and believes in continuous improvement and shared success. You’ll have the autonomy to shape your network, the backing of a strong central team, and the opportunity to make a meaningful impact on colleagues, clients and pets across the UK.