At a Glance
- Tasks: Be the friendly face of our veterinary practice, handling client calls and visits with care.
- Company: Join Medivet, a supportive family of passionate veterinary professionals.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and opportunities for personal growth in a caring environment.
- Why this job: Make a real difference in pet care while growing your skills in a dynamic team.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Part-Time Veterinary Client Care & Receptionist in West Bridgford employer: Medivet Group
Medivet is an exceptional employer that prioritises the wellbeing and professional growth of its team members. Located in West Bridgford, Nottinghamshire, we offer a supportive work culture with generous benefits including a Health Cash Plan, 5 weeks of annual leave, and additional perks like Cycle to Work schemes. Join us to be part of a passionate team dedicated to providing outstanding care for pets while enjoying a fulfilling career in a nurturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Veterinary Client Care & Receptionist in West Bridgford
✨Tip Number 1
Make sure to research Medivet and their values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your client care skills! Think of scenarios where you might need to handle a difficult client or an emergency situation. Being prepared will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to highlight your teamwork abilities! Medivet values collaboration, so share examples of how you've worked well with others in the past to create a supportive environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use online systems, which is key for this role.
We think you need these skills to ace Part-Time Veterinary Client Care & Receptionist in West Bridgford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for animals and client care shine through. We want to see that you genuinely care about making a difference in the lives of pets and their owners.
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous roles in client-facing positions or veterinary settings. We’re looking for skills that match what we do, so don’t be shy about showcasing them!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients. Prepare examples of how you've provided exceptional client care in the past. Think about situations where you’ve handled difficult conversations or gone the extra mile to help someone. This will show that you’re a great fit for their team.
✨Demonstrate Your Team Spirit
Collaboration is key in this role. Be ready to discuss how you work well within a team. Share experiences where you’ve supported colleagues or contributed to a positive work environment. This will highlight your ability to thrive in a supportive setting.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, their approach to client care, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
