At a Glance
- Tasks: Be the friendly face for clients, managing calls and appointments with care.
- Company: Join Medivet, a supportive family of passionate veterinary professionals.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours with a collaborative team environment.
- Why this job: Make a real difference in pet care while growing your skills.
- Qualifications: Excellent reception skills and a passion for client care.
The predicted salary is between 10 - 12 € per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- 1 in 4 Saturday's at Whitchurch Practice
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Client Care Assistant in Wem employer: Medivet Group
At Medivet, we pride ourselves on being a supportive and nurturing employer, where our Client Care Assistants play a vital role in delivering exceptional care to our clients and their pets. With a strong focus on employee wellbeing, we offer generous benefits including a Health Cash Plan, extensive annual leave, and unique perks like a paid 'Day for You'. Our collaborative work culture fosters personal growth and development, making Medivet an ideal place for those looking to make a meaningful impact in the veterinary field.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Wem
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medivet. Understand their values and what makes them tick. This way, you can show how your skills align with their mission and make a real impact.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle pressure. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Client Care Assistant in Wem
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let your enthusiasm for providing exceptional client care shine through. We want to see how much you value the role and how you can make a difference in our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Mention any previous veterinary receptionist experience and how it relates to the Client Care Assistant role we’re offering.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients. During the interview, share examples of how you've provided exceptional client care in the past. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing emergency appointments or dealing with difficult clients. Think of relevant experiences where you successfully navigated similar challenges, and be ready to discuss them in detail.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
