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- Tasks: Greet clients, manage appointments, and handle payments in a vibrant veterinary practice.
- Company: Medivet is a leading veterinary care provider with a strong community focus and international presence.
- Benefits: Enjoy health cash plans, life assurance, generous leave, and discounts on services.
- Why this job: Make a real difference to pets and clients while working in a supportive, caring environment.
- Qualifications: Excellent customer service skills and a love for animals; previous experience is a plus.
- Other info: Part-time role with flexible hours and a friendly team eager to welcome you!
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual ingerlatsleave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivetexceptions products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
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Veterinary Receptionist employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This knowledge will not only help you communicate effectively with the team but also impress during your interview, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with pet owners in your community. Volunteering at local animal shelters or participating in pet events can provide valuable experience and demonstrate your commitment to animal care.
✨Tip Number 3
Research Medivet's values and mission. Understanding their approach to veterinary care will allow you to align your answers during the interview with what they stand for, making you a more appealing candidate.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples where you've handled stressful situations calmly or provided excellent customer service, as these are key traits for a Veterinary Receptionist.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles related to veterinary care. Emphasise your organisational skills and ability to remain calm under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and customer service. Mention specific experiences that demonstrate your skills in managing appointments and handling payments, as well as your ability to work in a team.
Highlight Relevant Skills: In your application, clearly outline your client-facing skills, numeracy skills, and any experience with online appointment booking systems. This will show the employer that you have the necessary skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Medivet Group
✨Show Your Passion for Animals
Make sure to express your genuine love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your commitment to the role.
✨Highlight Your Customer Service Skills
Since you'll be the first point of contact for clients, it's crucial to showcase your excellent customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles.
✨Demonstrate Organisational Skills
Being organised is key in this role. Discuss your experience with managing appointments and handling multiple tasks simultaneously. You might even want to mention any tools or systems you've used to stay organised.
✨Prepare for Emergency Scenarios
Given that you'll need to remain calm in emergencies, think about how you would handle such situations. Be ready to discuss any past experiences where you had to think on your feet and make quick decisions under pressure.
