At a Glance
- Tasks: Welcome clients and pets, manage appointments, and handle payments with a smile.
- Company: Join Medivet, a leading veterinary care provider with a caring culture.
- Benefits: Health cash plan, life assurance, 5 weeks leave, and discounts on services.
- Other info: Dynamic team environment with opportunities for growth and support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great customer service skills and a love for animals are essential.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Veterinary Receptionist in Tyldesley employer: Medivet Group
At Medivet, we pride ourselves on being an exceptional employer, offering a supportive and caring work environment for our Veterinary Receptionists in Tyldesley. With benefits like a health cash plan from day one, generous annual leave, and opportunities for personal growth, we ensure our team members feel valued and empowered. Join us to make a meaningful impact on the lives of pets and their owners while working alongside a passionate and dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Tyldesley
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Medivet. Familiarise yourself with their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see first. Role-play common scenarios with friends or family to boost your confidence in handling various situations, especially when it comes to managing appointments and dealing with emergencies.
✨Tip Number 3
Show your love for animals! During your interview, share personal stories about your experiences with pets or volunteering at animal shelters. This will highlight your passion and commitment to animal care, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Veterinary Receptionist in Tyldesley
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in animal care, as this will resonate with us and show that you're the right fit for our team.
Highlight Your Customer Service Skills:Since you'll be the first face our clients see, it's crucial to demonstrate your excellent client-facing skills. Use examples from previous roles where you've provided outstanding service, especially in high-pressure situations.
Be Organised and Detail-Oriented:We need someone who can juggle multiple tasks efficiently. In your application, mention how you stay organised and manage your workload, especially when it comes to handling appointments and payments.
Apply Through Our Website:Ready to join our friendly team? Make sure to apply through our website for a smooth application process. We can't wait to meet you and see how you can contribute to our mission of exceptional care!
How to prepare for a job interview at Medivet Group
✨Know Your Stuff About Animals
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even fun facts can show your genuine love for animals and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled difficult customer situations in the past. Highlight your ability to stay calm under pressure and how you’ve turned a negative experience into a positive one.
✨Practice Reception Duties
Familiarise yourself with typical reception tasks like managing appointments and handling payments. You could even role-play with a friend to simulate greeting clients and processing requests to build your confidence.
✨Be Ready for Emergencies
Think about how you would handle emergency situations. Be prepared to discuss your approach to triaging appointments and keeping clients informed, as this is crucial in a veterinary setting.
