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- Tasks: Be the friendly face that welcomes clients and pets, managing appointments and payments.
- Company: Join Medivet, a leading veterinary care provider with a caring community.
- Benefits: Enjoy health cash plans, life assurance, generous leave, and discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Great customer service skills and a love for animals are essential.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.This is an opportunity to make a real difference to every pet and every client – yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals.40 hours a week and some weekends and Bank Holidays based at the **Hampstead Garden Suburb** practice.If this sounds like you, click Apply – our friendly team is looking forward to meeting you!### **Key Benefits:*** Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.* Life Assurance 3 x salary.* Access to 24-hour counselling by phone or in person should you feel you need support.* 5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.* An additional ‘Day for You’, a paid day’s leave for you to use as you wish.* Interest free Season Ticket Loan.* Cycle to Work scheme.* Discounts on Medivet products and services.### **Role Accountabilities:**Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have. In this role you will:* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.* Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.* Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.* Ensure appointment slots are available for clients to book online.* Carry out reception duties, greeting clients on arrival, and updating records.* Process any repeat prescription order requests.* Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.* Ensure online practice information is up to date, with accurate opening hours and current colleagues.### **Your Skills and Experience:*** Excellent client facing and reception skills.* Experience of working as part of a team and building positive working relationships.* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.* Able to prioritise a range of tasks and own workload.* Good numeracy skills, with the ability to manage payments and cash up.* Experience in using online appointment booking systems.* Administration skills and experience* Trustworthy and responsibleDesirable:* Previous veterinary receptionist experience.* Social media/website content management.Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.### Get In TouchIntroduce yourself to our recruiters and we\’ll get in touch if there\’s a role that seems like a good match. #J-18808-Ljbffr
Veterinary Receptionist employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Make sure to research Medivet and its values before your interview. Knowing about their commitment to exceptional care will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, think of scenarios where you might need to handle a difficult situation calmly and diplomatically. Role-playing with a friend can really help!
✨Tip Number 3
Don’t forget to showcase your love for animals during the interview. Share personal stories or experiences that highlight your passion for pets and how it drives your desire to provide excellent client care.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed by the right people. Plus, it shows you’re proactive and keen to join the Medivet family!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Animals: When you're writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting. We want to see that you genuinely care about the furry friends we look after.
Highlight Your Customer Service Skills: As a Veterinary Receptionist, you'll be the first point of contact for our clients. Make sure to emphasise your excellent client-facing skills and any previous experience in customer service. We need someone who can stay calm under pressure and handle inquiries with a friendly attitude!
Be Organised and Detail-Oriented: In your application, mention how you manage your time and tasks effectively. We’re looking for someone who can juggle appointments, payments, and client interactions seamlessly. Show us that you’ve got the organisational skills to keep our practice running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows that you’re keen on joining our team at Medivet. We can’t wait to meet you!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing appointments, handling payments, and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Your Love for Animals
Since this role involves working closely with pets and their owners, be prepared to share your experiences with animals. Whether it's volunteering at a shelter or having pets of your own, showing genuine passion for animal care can set you apart from other candidates.
✨Practice Calmness Under Pressure
The job requires staying calm in emergencies, so think of examples where you've handled stressful situations effectively. Practising responses to potential scenarios can help you convey your ability to manage pressure during the interview.
✨Engage with the Team Spirit
Medivet values teamwork, so highlight your experience working collaboratively. Share stories that showcase your ability to build positive relationships with colleagues and clients alike. This will show that you're not just a great fit for the role, but also for the team.
