At a Glance
- Tasks: Greet clients, manage appointments, and handle payments in a vibrant veterinary practice.
- Company: Medivet is a leading veterinary care provider with a strong community focus and international presence.
- Benefits: Enjoy health cash plans, life assurance, generous leave, and discounts on services.
- Other info: Weekend shifts required; join a passionate team dedicated to exceptional animal care.
- Why this job: Make a real difference to pets and clients while working in a supportive, caring environment.
- Qualifications: Excellent client-facing skills and experience in administration; previous veterinary experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Calling all animal lovers! Do you love spending time with animals as much as you do with customers?
This is an opportunity to make a real difference to every pet and every client - yours will be the first face to greet them after all. As well as looking after the reception area and ensuring a great welcome for our clients, you’ll be handling payments, processing repeat prescription requests and managing appointments.
If this sounds like you, click Apply – our friendly team is looking forward to meeting you!
Location: Wickford, Essex
Weekend duties may involve either 1 in 4 full weekends at the Southend 24 hour hospital or 1 in 3 Saturdays supporting our local branches. The specific schedule will be confirmed
Some Bank Holiday cover at Southend 24 hour hospital
Key Benefits:
Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
Life Assurance 3 x salary.
Access to 24-hour counselling by phone or in person should you feel you need support.
5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
Interest free Season Ticket Loan.
Cycle to Work scheme.
Discounts on Medivet products and services.
Role Accountabilities:
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:
BEnsure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
Ensure appointment slots are available for clients to book online.
Carry out reception duties, greeting clients on arrival, and updating records.
Process any repeat prescription order requests.
Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills and Experience:
Excellent client facing and reception skills.
Experience of working as part of a team and building positive working relationships.
Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
Able to prioritise a range of tasks and own workload.
Good numeracy skills, with the ability to manage payments and cash up.
Experience in using online appointment booking systems.
Administration skills and experience
Trustworthy and responsible
Desirable:
Previous veterinary receptionist experience.
Social media/website content management.
About Us:
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
#J-18808-LjbffrVeterinary Receptionist in Wickford employer: Medivet Group
At Medivet, we pride ourselves on being an exceptional employer that values both our team and the animals we care for. Located in Wickford, Essex, we offer a supportive work culture with comprehensive benefits including a health cash plan, life assurance, and generous annual leave, alongside opportunities for personal growth and development. Join our friendly team and make a meaningful impact in the lives of pets and their owners while enjoying a fulfilling career in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Wickford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medivet Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medivet Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Veterinary Receptionist in Wickford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medivet Group:Your cover letter is your chance to shine! Tell us why you want to work at Medivet Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medivet Group!
How to prepare for a job interview at Medivet Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
