At a Glance
- Tasks: Be the friendly face for clients, managing calls and appointments while providing exceptional care.
- Company: Join a supportive veterinary practice that values teamwork and client care.
- Benefits: Enjoy 5 weeks of annual leave, health cash plans, and extra paid days off.
- Other info: Flexible working hours with opportunities for professional development and support.
- Why this job: Make a real difference in clients' lives while growing your career in a rewarding environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. You will work a weekend pattern 1 in 3 or 1 in 6 weekends at your local Branch or the Richmond 24 hour. You will be expected to work some Bank holidays and on-call slots integrated into your work pattern.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you:
You’re skilled at providing exceptional client-facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Twickenham employer: Medivet Group
As a Client Care Assistant at our Richmond branch, you will join a supportive and dynamic team dedicated to delivering exceptional care to clients and patients. We prioritise your wellbeing with comprehensive benefits including a Health Cash Plan from day one, generous annual leave, and unique perks like an extra paid day off just for you. Our culture fosters growth and collaboration, making it an ideal environment for those looking to make a meaningful impact in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant in Twickenham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the practice. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your client care skills and how you handle pressure. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your flexibility! Since the role involves working weekends and bank holidays, be ready to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on extra shifts. This will demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant in Twickenham
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in their experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while keeping it professional.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and providing exceptional client care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to demonstrate your excellent communication skills. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. This will highlight your ability to remain calm under pressure and provide exceptional care.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle emergency appointments or manage a busy reception area. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
