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- Tasks: Be the friendly face of our practice, managing client calls and appointments.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while working in a dynamic environment.
- Qualifications: Excellent reception skills and a passion for client care are essential.
- Other info: Flexible hours and opportunities for personal growth in a caring team.
The predicted salary is between 12 - 16 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Introduce yourself to our recruiters and we will get in touch if there’s a role that seems like a good match.
Client Care Assistant in Taunton employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Taunton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with recruiters, drop in some knowledge about their recent projects or initiatives.
✨Tip Number 2
Practice your pitch! You want to be able to explain why you're the perfect fit for the Client Care Assistant role in a few sentences. Highlight your client-facing skills and any relevant experience to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Client Care Assistant in Taunton
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in this area, as we want to know how you can make a difference in our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Care Assistant role. Use keywords from the job description to demonstrate that you understand what we're looking for and how you fit the bill.
Highlight Your Team Spirit: We value teamwork, so don’t forget to mention your ability to work collaboratively. Share examples of how you've successfully worked with others in previous roles, as this will show us you're a great fit for our supportive environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get in touch if you’re a good match for the role!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Client Care Assistant does. Familiarise yourself with the key responsibilities like managing appointments and greeting clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a CCA, you'll be interacting with clients regularly. Prepare examples of how you've provided exceptional client care in the past. Think about times when you’ve handled difficult situations or gone the extra mile for someone – these stories will highlight your skills and fit for the role.
✨Demonstrate Your Team Spirit
This role requires collaboration with colleagues, so be ready to discuss how you work within a team. Share experiences where you’ve supported teammates or contributed to a positive work environment. This will show that you’re not just a lone wolf but a valuable team player.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or opportunities for growth. This shows that you’re engaged and serious about finding the right fit for both you and the company.
