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- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join a supportive veterinary team dedicated to client wellbeing.
- Benefits: Enjoy 5 weeks' annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours with opportunities for professional development and team collaboration.
- Why this job: Make a real difference in clients' lives while growing your career in a dynamic environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This is a busy role with many and varied tasks to ensure our clients are well provisioned and taken care of. Saturdays are one in four at Medivet Beeston.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks' annual leave plus Bank Holidays, rising with length of service
- Extra 'Day for You', a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Promote and manage the health plan
- Minimise debt
- Process insurance claims
- Work collaboratively within a supportive team
Introduce yourself to our recruiters and we’ll get in touch if there’s a role that seems like a good match.
Client Care Assistant in Stapleford employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Stapleford
✨Tip Number 1
Get to know the company! Research Medivet and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Client Care Assistant, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with common scenarios you might face during the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Medivet family.
We think you need these skills to ace Client Care Assistant in Stapleford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Client Care Assistant where client interaction is key.
Tailor Your Application: Make sure to tailor your application to the specific role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a CCA!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the important bits without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing appointments, greeting clients, and handling emergency situations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be interacting with clients and colleagues regularly. Prepare examples of how you've provided exceptional client care in the past. Think about times when you’ve remained calm under pressure or resolved conflicts effectively—these stories will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to your experience with appointment booking systems and your ability to prioritise tasks. Practising your responses will help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.