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- Tasks: Provide exceptional client care and manage appointment bookings in a busy veterinary practice.
- Company: Join a supportive team at a leading veterinary practice that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Why this job: Make a real difference in animal care while developing your skills in a dynamic environment.
- Qualifications: Excellent reception skills, numeracy, and experience with online booking systems preferred.
- Other info: Flexible hours and opportunities for professional growth in a caring team.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Veterinary Receptionist in Stanmore employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Stanmore
✨Tip Number 1
Get to know the practice! Research Medivet and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences related to client care and reception duties.
✨Tip Number 3
Show off your soft skills! During interviews, highlight your ability to stay calm under pressure and your flexibility. Share specific examples of how you've handled challenging situations in the past, especially in a client-facing role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Veterinary Receptionist in Stanmore
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about why you’re passionate about being a Veterinary Receptionist and how you connect with clients.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your reception skills, client care experience, and any relevant veterinary background. We love seeing how your unique experiences make you a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like managing appointment bookings and handling client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you’ve remained calm under pressure or resolved conflicts effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Practice responses to scenarios like managing an emergency appointment or dealing with an upset client. This will show that you're prepared and can think on your feet.
✨Highlight Your Team Spirit
This role requires collaboration with other team members. Be ready to discuss how you work well in a team environment. Share experiences where you’ve supported colleagues or contributed to a positive workplace culture, as this aligns with the company’s values.
