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- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join a well-established team that values your contribution and supports your growth.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Other info: Flexible hours and a chance to learn in a dynamic veterinary practice.
- Why this job: Make a real difference in clients' lives while developing your skills in a supportive environment.
- Qualifications: Excellent reception skills and experience with online booking systems are a must.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a 9‑month temporary Client Care Assistant to join our well‑established team. This is an ideal opportunity for someone who can hit the ground running and confidently take on a busy, client‑facing role. You will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing: Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant - PT Temporary Contract in Solihull employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant - PT Temporary Contract in Solihull
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or how they support staff wellbeing shows that you’re engaged and thinking about your future there.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you’re keen on the role and appreciate their time.
We think you need these skills to ace Client Care Assistant - PT Temporary Contract in Solihull
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a client-facing role like this.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in client care and reception skills. We’re looking for someone who can hit the ground running, so showcase any previous roles that demonstrate your ability to manage busy environments.
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in past roles. Whether it’s managing appointments or providing exceptional care, specific examples will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing appointments and providing exceptional client care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this position is client-facing, it's crucial to highlight your communication and interpersonal skills. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. This will show that you can remain calm under pressure and provide the exceptional care they’re looking for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing emergency appointments or dealing with difficult clients. Think of scenarios from your previous roles and how you approached them. This will demonstrate your problem-solving abilities and readiness to take on the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.