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- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join a supportive team at Medivet in Solihull, dedicated to client wellbeing.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Other info: Flexible hours and opportunities for professional development in a dynamic team.
- Why this job: Make a real difference in clients' lives while growing your career in a caring environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a great addition to our wonderful team at Solihull. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there for clients, patients and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Solihull employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Solihull and their values. This will help you connect with the team and show that you're genuinely interested in being part of their wonderful crew.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your exceptional client care skills during the actual interview.
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for client care shine through. Being friendly and approachable can make a huge difference in how they perceive you as a potential CCA.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show that you’re keen on joining their supportive team.
We think you need these skills to ace Client Care Assistant in Solihull
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills and any experience with appointment booking systems, as these are key for the Client Care Assistant role.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team in Solihull.
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your exceptional client-facing skills. Prepare examples from your past experiences where you've provided outstanding care or resolved issues effectively. This will show that you can handle the demands of the role.
✨Demonstrate Team Spirit
This position requires a collaborative approach, so be ready to discuss how you work well in a team. Share specific instances where you've supported colleagues or contributed to a positive team environment. This will illustrate that you're a great fit for their supportive culture.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing emergency appointments or dealing with difficult clients. Think through potential scenarios and how you would respond calmly and effectively. This preparation will help you stand out as a candidate who can thrive under pressure.