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- Tasks: Be the friendly face of our practice, managing client interactions and appointments.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Ideal for those who love teamwork and want to grow in a stable role.
- Why this job: Make a real difference in clients' lives while thriving in a dynamic environment.
- Qualifications: Strong communication skills and experience in client-facing roles are essential.
The predicted salary is between 20000 - 25000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. This is a front-of-house, receptionist-based role and is not a progressive position, making it ideal for someone who enjoys client interaction and thrives in a consistent role.
The successful candidates will be highly organised, able to manage a busy workload, and remain calm and efficient under pressure. Strong communication and teamwork skills are essential.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing: Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Shepshed employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Shepshed
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed busy workloads in the past. This will demonstrate that you can handle the demands of the role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing benefits we offer.
We think you need these skills to ace Client Care Assistant in Shepshed
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Client Care Assistant where client interaction is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience with client care and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role is all about client interaction, be prepared to showcase your communication skills. Think of examples where you've successfully handled client queries or resolved issues. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Stay Calm Under Pressure
The job requires someone who can remain calm and efficient under pressure. Prepare to discuss situations where you've had to manage a busy workload or deal with emergencies. Highlighting your ability to stay composed will show that you're a great fit for the role.
✨Emphasise Teamwork
As a Client Care Assistant, you'll be part of a team. Be ready to talk about your experiences working collaboratively with others. Share specific examples of how you've contributed to a team environment and supported your colleagues, as this will resonate well with the interviewers.