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- Tasks: Provide exceptional client care and manage reception duties in a supportive team.
- Company: Join a caring veterinary practice that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Working hours for this role will be Monday-Friday 2pm until 7pm. 1 in 8 Saturday mornings at our Peterborough Bretton branch.
Client Care Assistant - Peterborough Welland Road employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant - Peterborough Welland Road
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that highlight your client care abilities. This will give you an edge and show them you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Client Care Assistant - Peterborough Welland Road
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Client Care Assistant role. Highlight your relevant experience and skills, especially those related to client care and reception duties. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Assistant role. Familiarise yourself with the key responsibilities like managing appointment bookings and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Client Care Assistant, you'll be interacting with clients regularly. Prepare examples of how you've provided exceptional client care in the past. Think about situations where you’ve remained calm under pressure or resolved conflicts effectively—these stories will highlight your suitability for the role.
✨Demonstrate Team Spirit
This role requires a collaborative approach, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a team’s success or supported colleagues, as this will show that you’re a team player who aligns with the practice's values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, its culture, and the team dynamics. This not only shows your interest but also helps you gauge if the environment is the right fit for you. Plus, it gives you a chance to shine!