At a Glance
- Tasks: Be the friendly face of our veterinary practice, handling client calls and appointments.
- Company: Join Medivet, a supportive family of passionate veterinary professionals.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and a collaborative team atmosphere await you!
- Why this job: Make a real difference in pet care while developing your skills in a dynamic environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Part-Time Veterinary Client Care & Receptionist employer: Medivet Group
Medivet is an exceptional employer that prioritises the wellbeing and growth of its team members. With a supportive work culture, generous benefits including a Health Cash Plan and additional annual leave, employees are encouraged to thrive both personally and professionally. Located in West Bridgford, Nottinghamshire, this role offers a unique opportunity to be part of a passionate veterinary community dedicated to providing outstanding care to pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Veterinary Client Care & Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medivet. Understand their values and what makes them tick. This way, you can show them that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in client care and reception skills.
✨Tip Number 3
Show your personality! During the interview, let your passion for animal care shine through. Share personal stories that highlight your experience and how you handle pressure, as this will resonate well with the team at Medivet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Part-Time Veterinary Client Care & Receptionist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for animals and client care shine through. We want to see that you genuinely care about making a difference in the lives of pets and their owners.
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous roles in reception or client care. We’re looking for skills that match our needs, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get to know you better without any confusion.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be interacting with clients and their pets regularly. Prepare examples of how you've provided exceptional customer service in the past. Think about times when you’ve remained calm under pressure or resolved a difficult situation – these stories will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to your experience with reception duties and client care. Be ready to discuss your familiarity with appointment booking systems and how you prioritise tasks. Practising your answers can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the practice and helps you determine if it’s the right fit for you.
