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- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join Medivet Balderton, a growing team that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while working in a supportive environment.
- Qualifications: Excellent reception skills and a passion for client care are essential.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 12 - 15 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Medivet Balderton are growing and seeking a part-time Client Care Assistant to become part of their team. This position is for 25 hours per week.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Part-time Client Care Assistant employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Client Care Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medivet Balderton. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills in client care and reception duties.
✨Tip Number 3
Show your personality! During the interview, let your passion for client care shine through. Share personal anecdotes that highlight your experience and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Part-time Client Care Assistant
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Medivet Balderton!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Client Care Assistant does. Familiarise yourself with the responsibilities listed in the job description, like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your exceptional client-facing skills. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations with grace. This will show that you're ready to make a real difference.
✨Demonstrate Your Team Spirit
This role requires collaboration within a supportive team. Be ready to discuss how you've worked effectively in teams before. Share specific instances where you contributed to a positive team environment or helped a colleague out, as this will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask about the practice and its culture. Inquire about their approach to client care or how they support their staff's wellbeing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.