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For Companies At a Glance
- Tasks: Provide exceptional client care and manage reception duties in a supportive team.
- Company: Join a caring veterinary practice that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while growing your skills.
- Qualifications: Excellent reception skills and experience with appointment booking systems.
- Other info: Flexible environment with opportunities for learning and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Oxford employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the practice. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your client care skills and how you handle pressure. Remember, it’s all about demonstrating that you can keep calm and provide exceptional service, just like you would in the role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Plus, it aligns with the welcoming vibe of the practice!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you’d be a great fit for the team. Don’t forget to mention something specific from your conversation to make it personal!
We think you need these skills to ace Client Care Assistant in Oxford
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in reception duties and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your numeracy skills and experience with online appointment booking systems, as these are key for the Client Care Assistant role.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Assistant role. Familiarise yourself with the key responsibilities like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
Since this role is all about client care, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you’ve gone above and beyond for a client or handled a difficult situation with grace.
✨Demonstrate Your Team Spirit
This position requires a collaborative approach, so be prepared to discuss how you work well within a team. Share experiences where you’ve supported colleagues or contributed to a positive team environment, as this will resonate with their values.
✨Stay Calm and Collected
Given the fast-paced nature of the job, it’s important to show that you can remain calm under pressure. Prepare to talk about times when you’ve successfully managed stressful situations, especially in a client-facing role, to highlight your ability to prioritise and adapt.
