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- Tasks: Ensure smooth clinic operations and support teams with effective communication and problem-solving.
- Company: Join a leading veterinary network dedicated to operational excellence.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and potential for career advancement.
- Why this job: Make a real difference in animal care while developing your management skills.
- Qualifications: Experience in operations management and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
The Ops Support Manager is the key liaison for day‑to‑day clinic operations, ensuring timely resolution of issues and proactive support for our Partners and Lead Vets. This role has no direct line management responsibility, but supports the clinics by maintaining operational excellence, coordinating recruitment and onboarding, resource planning and rotas, managing maintenance issues, and ensuring compliance across all assigned clinics.
Working closely with the Network Administrator and wider network team, the Ops Support Manager drives consistency, responsiveness, and high standards across the network. They support local Practice Managers with support from their assigned clinics as required for the 24hr clinics. This role works on a rotation (including approximately 1 in 6 weekends), ensuring the network is always covered for any requests over the weekend by at least one Ops Support Manager.
Key Responsibilities- Visit each clinic at least fortnightly, acting as the primary contact for clinics, supporting operational queries for Partners and Lead Vets, escalating to Network Partner and Network Director as required.
- Support cascade of actionable communications from the centre to the clinics.
- Ensure clinic teams are logging complaints and resolving them effectively within 15 days, liaising with Head of Ops Admin as required.
- Ensure clinics are holding meetings covering critical topics and effectively communicating as a team.
- Support clinics by ensuring transfers are managed effectively between hub.
Operations Support Manager employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their values, and think about how your experience aligns with the Ops Support Manager role. Practise common interview questions and have some examples ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Keep an eye on our listings and make sure your application stands out!
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ops Support Manager role. Highlight your experience in operational excellence and any relevant skills that match the job description. We want to see how you can bring value to our clinics!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported teams or resolved operational issues in the past. We love a good story!
Showcase Your Communication Skills: As a key liaison, strong communication is essential. In your application, demonstrate how you've effectively communicated with teams or partners in previous roles. We want to know you can keep everyone on the same page!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Medivet Group
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of the Ops Support Manager role. Familiarise yourself with operational excellence, compliance, and how to support clinic teams effectively. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved operational issues in previous roles. Think about times when you had to act quickly or coordinate with multiple teams to find a solution. This will highlight your ability to handle the day-to-day challenges of the role.
✨Communicate Clearly and Effectively
As a liaison for clinics, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their communication processes within the network.
✨Demonstrate Your Team Spirit
This role involves working closely with various teams, so it's important to show that you're a team player. Share examples of how you've collaborated with others in the past, especially in high-pressure situations. This will reassure them that you can maintain high standards across the network.