At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and appointments with care.
- Company: Join a supportive veterinary team that values your contributions and wellbeing.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Other info: Flexible hours and opportunities for growth in a caring team atmosphere.
- Why this job: Make a real difference in pet care while developing your skills in a dynamic environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 28200 - 29432 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Veterinary Receptionist in Oldham employer: Medivet Group
Medivet Group is an excellent employer that prioritises the well-being of its staff and patients alike. With a supportive work culture, competitive CPD opportunities, and a generous benefits package including private medical insurance and five weeks of annual leave, our team in Wem, Shropshire, fosters both professional growth and personal satisfaction. Join us to be part of a dedicated team making a meaningful impact in veterinary care.
