At a Glance
- Tasks: Be the friendly face of our clinics, managing client calls and ensuring exceptional care.
- Company: Join Medivet, a caring community dedicated to pets and their owners.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours with opportunities for growth in a dynamic veterinary practice.
- Why this job: Make a real difference in pet care while developing your skills in a supportive environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 24000 - 26000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. We are seeking a Saturday Client Care Assistant to work between our Medivet Hucknall & Medivet Sherwood clinics.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing: Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
