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- Tasks: Provide exceptional client care and manage reception duties in a supportive team.
- Company: Join Medivet Netherfield, a caring and collaborative veterinary practice.
- Benefits: Enjoy health plans, 5 weeks annual leave, and extra paid days off.
- Why this job: Make a real difference in pet care while growing your career.
- Qualifications: Exceptional client care skills and experience with appointment systems.
- Other info: Flexible hours with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
Medivet Netherfield are hiring for a Client Care Assistant. You will be working with a supportive team who work across three clinics including; Sherwood, Arnold Coppice Rd & Netherfield. This is a full time role, with 1 in 8 weekends at Alfreton 24hr.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you: You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing: Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assistant in Nottingham employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Nottingham
✨Tip Number 1
Get to know the team! Before your interview, check out Medivet's social media and website. Familiarising yourself with their values and culture can help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your client care skills.
✨Tip Number 3
Show your passion for animal care! During the interview, share specific examples of how you've provided exceptional client care in the past. This will demonstrate your commitment to making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Client Care Assistant in Nottingham
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in reception duties and client interaction. We want to know why you’re excited about joining our team!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Care Assistant role. Highlight your experience with online appointment systems and your ability to stay calm under pressure. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Medivet and what we stand for.
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Assistant role. Familiarise yourself with the key responsibilities like managing appointment bookings and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Client Care Assistant, you'll be interacting with clients regularly. Prepare examples of how you've provided exceptional client care in the past. Think about situations where you’ve remained calm under pressure or resolved conflicts effectively—these stories will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you would handle an emergency appointment or manage a busy reception desk. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to prioritise tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the practice and helps you determine if it’s the right fit for you.
