At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and appointments with care.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off just for you.
- Other info: Flexible hours and a dynamic team atmosphere await you!
- Why this job: Make a real difference in clients' lives while growing your career in a rewarding environment.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Client Care Assisstant in Northam employer: Medivet Group
As a Client Care Assistant at our practice, you will join a supportive and dynamic team dedicated to delivering exceptional care to clients and their pets. We prioritise your wellbeing with comprehensive benefits including a Health Cash Plan, generous annual leave, and additional perks like a paid 'Day for You' and discounts on our services. Our culture fosters growth and learning, making it an ideal environment for those looking to make a meaningful impact in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assisstant in Northam
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they support their team can help you connect your skills to what they’re looking for. Plus, it shows you’re genuinely interested!
✨Tip Number 2
Practice your communication skills! As a Client Care Assistant, you’ll be the first point of contact, so being able to convey warmth and professionalism is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Care Assisstant in Northam
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medivet Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the key tasks like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients. Be prepared to share examples of how you've provided exceptional client care in the past. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for the job.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing emergency appointments or dealing with difficult clients. Think of relevant experiences where you successfully navigated similar challenges and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support employee wellbeing. This shows your genuine interest in the practice and helps you determine if it’s the right fit for you.
