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For Companies At a Glance
- Tasks: Provide exceptional client care and manage reception duties in a supportive team.
- Company: Join Medivet, a caring and innovative veterinary practice.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Excellent reception skills and experience with online booking systems.
- Other info: Flexible hours with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- 1:4 Weekends at Medivet Dearne Valley 24
- Bank Holiday Rotation at Medivet Dearne Valley 24
Client Care Assistant in North Elmsall employer: Medivet Group
Contact Detail:
Medivet Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in North Elmsall
✨Tip Number 1
Get to know the company culture! Before your interview, check out Medivet's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your client care skills and experience.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to stay calm under pressure and your flexibility. Share specific examples of how you've handled challenging situations in the past to demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Client Care Assistant in North Elmsall
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let your enthusiasm for providing exceptional client care shine through. We want to see how you connect with clients and make a difference in their experience.
Highlight Relevant Experience: Make sure to mention any previous experience you have as a veterinary receptionist or in similar roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Care Assistant role. Familiarise yourself with the key responsibilities like managing appointments and greeting clients. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
Since this role is all about client care, be ready to share examples of how you've provided exceptional service in the past. Think of specific situations where you’ve gone above and beyond for a client or handled a difficult situation with grace.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and prioritise tasks. Prepare by thinking of scenarios where you had to manage multiple responsibilities at once, especially in a busy environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the practice and helps you determine if it’s the right fit for you.
