At a Glance
- Tasks: Be the friendly face of our veterinary practice, managing client calls and appointments.
- Company: Join Medivet, a supportive family of passionate veterinary professionals.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Set shifts with a rota published four months in advance, plus team support.
- Why this job: Make a real difference in pet care while growing your career.
- Qualifications: Excellent reception skills and a passion for client care; previous experience is a plus.
The predicted salary is between 26116 - 29432 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. Set shifts with the rota published four months in advance. One in three Saturdays.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Veterinary Receptionist in Manchester employer: Medivet Group
Medivet is an exceptional employer located in Tyldesley, Greater Manchester, offering a supportive and collaborative work environment for Veterinary Receptionists. With a strong focus on employee wellbeing, we provide comprehensive health benefits, generous annual leave, and unique perks like a paid 'Day for You' and discounts on our services. Join us to be part of a passionate team dedicated to making a real difference in the lives of pets and their owners.
