At a Glance
- Tasks: Be the friendly face of our practice, greeting clients and managing appointments.
- Company: Join a supportive veterinary team dedicated to exceptional client care.
- Benefits: Enjoy health plans, generous leave, and discounts on services.
- Other info: Flexible hours with opportunities for personal growth and wellbeing support.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Strong reception skills and a passion for client care are essential.
The predicted salary is between 24000 - 30000 £ per year.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
What you’ll be doing:
- Carry out reception duties, greeting clients on arrival, and updating records
- Work 1 in 4 full weekends at Kensington 24 Hour with TOIL during the following week
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
About you:
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
Benefits:
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
Client Care Assitant in London employer: Medivet Group
Medivet Group is an excellent employer that prioritises the well-being of its staff and patients alike. With a supportive work culture, competitive CPD opportunities, and a generous benefits package including private medical insurance and five weeks of annual leave, our team in Wem, Shropshire, fosters both professional growth and personal satisfaction. Join us to be part of a dedicated team making a meaningful impact in veterinary care.
