At a Glance
- Tasks: Welcome clients, manage appointments, and ensure a smooth practice experience.
- Company: Join Medivet, a supportive family of veterinary professionals.
- Benefits: Enjoy health plans, 5 weeks annual leave, and extra paid days off.
- Other info: Full training provided; previous experience in customer service is a plus.
- Why this job: Make a real difference in pet care while working in a friendly team.
- Qualifications: Excellent communication skills and a passion for client care.
The predicted salary is between 10 - 12 £ per hour.
We're looking for a friendly, organised Client Care Assistant to join our welcoming team at Medivet Leigh-on-Sea.
Hours:
- Mondays
- Tuesdays
- 1 in 6 Saturdays
Fixed Term contract up to 1 year. Included in a Bank holiday rotation.
As the first point of contact for our clients and their pets, you'll provide a warm welcome, manage appointments, answer telephone enquiries, process payments, and support the smooth running of the practice. You'll play a key role in ensuring every client receives an exceptional experience from the moment they walk through our doors.
Excellent communication skills, a positive attitude, and the ability to thrive in a busy environment are essential. Previous customer service experience is desirable, although full training will be provided.
If you're passionate about delivering outstanding client care and enjoy working as part of a supportive veterinary team, we'd love to hear from you.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Why work here?
Medivet is a family of passionate, supportive and thoughtful veterinary professionals. We work as one team to support each other, grow the business, and make sure every pet receives the very best care.
Client Care Assistant in Leigh employer: Medivet Group
Medivet Group is an excellent employer that prioritises the well-being of its staff and patients alike. With a supportive work culture, competitive CPD opportunities, and a generous benefits package including private medical insurance and five weeks of annual leave, our team in Wem, Shropshire, fosters both professional growth and personal satisfaction. Join us to be part of a dedicated team making a meaningful impact in veterinary care.
