At a Glance
- Tasks: Be the friendly face of our practice, managing client calls and ensuring exceptional care.
- Company: Join a supportive veterinary team that values your contributions.
- Benefits: Enjoy 5 weeks annual leave, health cash plan, and extra paid day off.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Excellent reception skills and a passion for client care are essential.
The predicted salary is between 12 - 15 £ per hour.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Your career means more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave: 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you. We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
Part time Client Care Assistant in Darlington employer: Medivet Group
As a Part Time Client Care Assistant at our practice, you will join a supportive and caring team dedicated to delivering exceptional client service. We prioritise your wellbeing with comprehensive health benefits, generous annual leave, and unique perks like an extra paid day off just for you. Our culture fosters growth and collaboration, making it an ideal environment for those looking to make a meaningful impact in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Client Care Assistant in Darlington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the practice. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client care and reception duties. Think about specific examples from your past experiences that demonstrate your skills in providing exceptional care and handling pressure. We want you to shine!
✨Tip Number 3
Show off your personality! During the interview, let your passion for client care and teamwork come through. Be friendly and approachable, just like you would be with clients. Remember, they’re looking for someone who fits in well with their supportive team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Part time Client Care Assistant in Darlington
Some tips for your application 🫡
Show Your Passion for Client Care:When writing your application, let us see your enthusiasm for providing exceptional client care. Share any relevant experiences that highlight your skills in dealing with clients and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your reception skills, numeracy abilities, and any experience with appointment booking systems. We want to see how you fit into our team!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medivet Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Client Care Assistant does. Familiarise yourself with the responsibilities listed in the job description, like managing appointments and greeting clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a CCA, you'll be the first point of contact for clients, so it's crucial to highlight your exceptional client-facing skills. Prepare examples from your past experiences where you've provided excellent care or resolved issues effectively. This will help you stand out as someone who can truly connect with clients.
✨Stay Calm Under Pressure
The role may involve handling emergency appointments and managing a busy reception area. Think of situations where you've had to stay calm and prioritise tasks under pressure. Sharing these experiences will show that you're capable of handling the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support their staff's wellbeing. This shows that you're not just interested in the job, but also in being part of a supportive environment.
