Medivet Group in London is seeking a Client Care Lead to own the client journey, champion outstanding service, and guide the reception team to deliver a welcoming, professional experience across the practice. You will coach colleagues, set service standards, manage diary and reception operations, and ensure clear communication about the care plan while handling client debt sensitively.
This role values empathy, teamwork and a proactive approach to continually improving client satisfaction across
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Client Experience Leader & Care Team Coach employer: Medivet Group
Medivet Gravesend is an exceptional employer that prioritises the well-being and professional growth of its team members. Located in the vibrant town of Gravesend, the practice offers a supportive work culture with a focus on collaboration and outstanding client service, alongside generous benefits such as a Health Cash Plan, additional annual leave, and opportunities for career development. Join a dedicated team where your contributions are valued, and make a meaningful impact in a fast-paced environment that truly cares for both its staff and clients.
